18 Jul 2017 | Aeroventic
Danfoss Opens New Monitoring Center

New Baltimore-based center offers remote assistance to food retail customers


Danfoss, a leading manufacturer of high-efficiency components and controls for air-conditioning, heating, refrigeration, and water systems, last week announced the opening of its new monitoring center in Baltimore, Maryland, which will provide 24/7 assistance to its food-retail customers utilizing Danfoss Enterprise Services.

Danfoss Enterprise Services is a cloud-based service delivery platform tailored to supermarket and other food-retail applications that collects a range of data points from connected devices to provide powerful insight into nearly every aspect of refrigeration for food safety, HVACR operations, energy management and benchmarking, along with equipment performance.

It provides real-time, actionable information to monitor equipment alarms, compressor status, leak detection, food temperatures, and refrigerant levels. Other services are also available for energy baselining and benchmarking usage, demand response, and remote assist to promote maximized energy efficiency and savings, while helping to troubleshoot and adjust overall HVACR system functions.

This service helps facility personnel, store owners and management make fast decisions to maximize energy efficiencies and cost savings, optimize food safety, and reduce environmental footprint by utilizing connected devices and data.

“Thanks to more and more Danfoss smart products installed in stores, we have seen dramatic growth in our Danfoss Enterprise Services platform over the past couple of years. Smart products help facility managers take advantage of new ways to cut cost and save on energy use” says Rick Ruth, Product Manager, Services at Danfoss. “This state-of-the-art monitoring center will allow our team to continue to provide outstanding support, including 24/7 alarm monitoring, issue diagnosis, and service dispatching, as well as advanced energy management and optimization techniques. The new center is also designed to support the continued growth of connected products and services for the food retail industry.”

Each day, Danfoss Enterprise Services continues to:
• handle 30,000–35,000 alarms
• dispatch 100–200 service calls
• support 30–50 inbound contractors and customers calls

According to Terry Joyal, Manager of Global Electronic Services, “We have been able to offer more services like dispatching alarms directly to the store contractors, offering remote assistance and triage of alarms to reduce service calls, and identifying repeat and nuisance alarms. We are helping our Store Management teams focus on their customers while we take care of the other issues.”

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